SPIKE FEES

(as of January 2015)

Initial, monthly or commission fees do not apply when signing up with a Free account.
*Business Premium is coming soon!

Free Plan Business Premium
INITIAL FEE Free Free
MONTHLY FEE Free $30.00 USD
Billed in a 30 day recurring cycle
COMMISSION FEE 0% up to $10,000 per month,
then 4.0% + $0.30 per transaction
0% up to $100,000 per month,
then 2.5% + $0.30 per transaction
PAYOUT FEE $3.00 USD $3.00 USD
REFUND FEE $2.50 USD $2.50 USD
CHARGEBACK FEE $15.00 USD $15.00 USD
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What is a PAYOUT FEE?

A payout fee is a fixed fee for a payout when you wish to transfer funds from your SPIKE account to your designated bank or PayPal account. We will only charge you (the seller) this fee when you make a payout request. The fee is deducted from the total payout amount.

What is a REFUND FEE?

A refund fee is a fixed fee for a refund in which a buyer or a seller wants to reverse a payment. We will only charge you (the seller) this fee for the cancellation of a sale transaction.
Please see more details: Is there a fee for processing a refund?

What is a COMMISSION FEE?

A commission fee is a fee charged after a free plan user (seller) reaches $10,000 in transactions per month. We will charge you (the seller) 4.0% + $0.30 per transaction. The fee will automatically be deducted from the balance for every transaction.
Please see more details: Regarding the calculation for transaction fees.

A commission fee is a fee charged after a business premium user (seller) reaches $100,000 in transactions per month. We will charge you (the seller) 2.5% + $0.30 per transaction. The fee will automatically be deducted from the balance for every transaction.
Please see more details: Regarding the calculation for transaction fees.

What is a CHARGEBACK FEE?

A chargeback fee is a fixed fee for a chargeback which is also a reversal of a payment, but is highly likely to relate to fraudulent activities. We will charge you (the seller) for this fee when the claim of a chargeback initiated by the card issuer, as requested from the cardholder, is confirmed. The amount you charged for the transaction will also be deducted from your account.
There are several ways of preventing chargebacks. Please see more details: What is Chargeback?

Payout Schedule

You can withdraw funds from your balance on a monthly basis for deposit to your designated bank or PayPal account. All you need to do is initiate a payout request.

The payout request period for transactions in a given month will extend to the third (3rd) day until 3:59PM (PST). For example, if you wanted to make a payout that included transactions made in the month of March, you would have until 3:59PM (PST) on April 3rd to request a payout for that period. The payout would be processed on the last day of April*.

* Please note: actual times may vary based on your local time zone

The diagram below illustrates how the payout schedule works.

  1. Payout Requests can be made until the end of the third (3rd) day at 3:59PM (PST) of the following month. You can include transactions occurring to date for your payout request.

  2. The Payout Date will be the last day of the month following the Payout Request date. If this day falls on a holiday, the deposit will be made on the following bank business day.

Payout schedule cutoff

Payout schedule payout

* Payouts to your bank or PayPal account are usually processed during bank business days, so bank holidays or national holidays may affect when you receive your payout. We will send you an email notification when a deposit is initiated to your bank or PayPal account.